Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front-desk phones.
Attended Transfer
Attended transfer allows you to speak to the transfer recipient prior to completing the transfer while the caller is on hold.
To perform an attended transfer using Polycom and Yealink phones
1. Press the Transfer key/softkey on your phone.
2. Dial the recipient’s extension or press their BLF.
3. Speak to the recipient, and then either press Transfer again to complete or cancel if the recipient cannot take the call.
Blind Transfer
Blind transfer goes straight to the recipient.
To blind transfer using Polycom phones with older firmware
1. Press Transfer.
2. Press the Blind softkey. (if there is no Blind softkey see directions for new firmware)
3. Enter the extension of the recipient or the recipient’s BLF.
To blind transfer using Polycom phones with newer firmware
1. Press and hold the Transfer button.
2. Select Blind from the on screen menu
3. Enter the extension of the recipient or the recipient’s BLF.
To blind transfer using Yealink phones
1. Press Transfer.
2. Dial the extension of the recipient
3. Press Transfer.
Transfers to External Numbers
A transfer can also go to an external number such as a cell phone. Follow the transfer directions above but instead of dialing an extension, dial a 10 digit phone number.
Voicemail Transfer
Voicemail transfer goes straight to the recipient’s voicemail box without ringing the recipient’s phone.
To perform a voicemail transfer
– Perform a blind transfer with a 7 prefix before the extension. For extension 111’s voicemail, for example, blind transfer to 7111.
Park and Hold
On your phone system, hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone.